|
Position:
Front Office Manager
Status:
Full Time Employee
Experience:
2 - 5 years
Serves guests by providing front office, communications, concierge, guest services, reservations, valet, luggage, managing staff.
Duties:
* Accomplishes front office objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
* Achieves front office operational objectives by contributing information and analysis to hotel strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality-service, and guest-service standards; identifying and resolving problems; completing audits; determining front office system improvements; implementing change.
* Meets front office financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions; tracking occupancy and daily rate figures.
* Provides guest services by monitoring daily house count, expected arrivals/departures, in-house group activities, room rates, special rates, promotions, and service staff availability; adjusting staff allocations; planning 24 hour management and service availability.
* Resolves guest dissatisfactions by planning and directing the receipt; investigation, evaluation, and settling of complaints; following-up with guests; personally resolving difficult situations.
* Maintains safe, secure, and healthy environment by enforcing organization standards and procedures, and legal regulations.
* Accomplishes project results by determining project objectives; communicating and coordinating requirements; expediting fulfillment; evaluating milestone accomplishments; evaluating optional courses of action; changing assumptions and direction; updating plans.
* Maintains guest confidence and protects organization reputation by keeping information confidential; enforcing legal requirements.
* Prepares reports by collecting, analyzing, and summarizing front office data and trends; developing forecasts.
* Enhances department and hotel reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications:
Supply Management, Problem Solving, Process Improvement, Decision Making, Outstanding Verbal Communication, Customer Service Focus, Delegation, Management Proficiency, Fluent in English and Mandarin
If you wish to explore this opportunity, please write in with detailed resume, stating your current and expected salary, date of availability and contact number to careers@orienscorp.com |
